Privacy Commitment

Data We Gather

We gather and manage various types of personal information, including:

How We Handle Your Data

Your personal information serves these key purposes:

• Service Provision and Contract Fulfillment:
  • Managing your vehicle rental bookings and agreements efficiently. Confirming your identity to meet rental criteria. Streamlining the processes for collecting and returning vehicles. Handling payment transactions, along with deposits and applicable charges.
• Customer Interaction (Contractual Obligations and Legitimate Interests):
  • Issuing booking confirmations, updates, and key rental information. Addressing your questions and delivering customer assistance. Alerting you to any modifications in our services or policies.
• Marketing Permissions and Justifications:
  • We will send promotional offers, newsletters, and service updates based on your consent or our legitimate interest. You may opt out anytime.
• Service Enhancement through Legitimate Interests:
  • Evaluating website interactions to optimize user experience and performance. Conducting assessments to refine our vehicle selection and service offerings.
• Compliance with Legal Standards in Harborne:
  • Adhering to legal and tax obligations. Preventing fraud and safeguarding service integrity. Addressing disputes and upholding our terms and conditions.

Information Exchange

Sharing Your Personal Information

• Car Hire Partners: We collaborate with third-party companies, including payment processors and IT support, to deliver our services. These partners are required to safeguard your data.

We do not share your personal information with third parties for marketing.

Data Protection Measures

We take necessary technical and organizational steps to safeguard your personal information from unauthorized access, changes, disclosure, or loss. Our measures encompass encryption, restricted access, secure servers, and routine security evaluations. It is important to acknowledge that no online transmission or electronic storage method can guarantee complete security.

Data Retention Policies

We retain your personal information only for the duration necessary to achieve the purposes for which it was collected. This includes compliance with legal, accounting, and reporting obligations. The length of time we keep information varies based on its type and the specific context in which it was processed.

Your Rights in Harborne

Your Rights Under UK Data Protection Law

• Accessing Your Information: Obtain a copy of your personal information records.

For inquiries regarding your rights, please reach out using the information below.

Cookies and Data Tracking

Our website utilizes cookies and similar technologies to improve your browsing experience, monitor site traffic, and customize content. You can adjust your cookie preferences directly in your browser settings to control how these technologies function while you explore our services.

Policy Changes

We may revise this Privacy Policy from time to time to align with changes in our operations or legal obligations. Any updates will be published on this page, accompanied by a new "Last Updated" date. We recommend that you check this policy frequently to stay informed.

Contact Information

Contact us with inquiries about our Privacy Policy and data practices.